Support
Windows 10/11, account setup, software installation, printer and device troubleshooting, updates, and service checks.
IT support | Cybersecurity student
Stephen Wilkinson
Cybersecurity student preparing for IT support, networking, and junior security support roles.
Background in web development, technical documentation, Windows troubleshooting, and home lab networking.
Skills
Networking
TCP/IP, DNS, DHCP, Wi-Fi, routers, access points, connectivity testing, network diagrams, and packet analysis.
Security Coursework
Windows security settings, access control, log review, digital forensics coursework, backup and recovery basics.
Tools and Documentation
Microsoft 365, Google Workspace, Linux command line, Git, GitHub, Python, JavaScript, Markdown, and technical notes.
Experience
Front-End Developer
August 2023 to present. Built responsive websites and small application prototypes using HTML, CSS, JavaScript, React, Git, and GitHub.
Cook and Cashier
September 2020 to April 2023. Customer-facing service, order flow, cash handling, teamwork, and issue handling during busy service periods.
Support Practice
Windows setup, software installation, device troubleshooting, networking basics, lab notes, and follow-up documentation.