Stephen Wilkinson
Palm Bay, FL ยท Open to Remote, Hybrid, and On-Site Roles
Email: scwilkinson36@gmail.com
Professional Summary
Entry-level IT support candidate and cybersecurity student preparing for CompTIA A+.
Hands-on experience with Windows troubleshooting, basic networking support, user account issues,
and home lab documentation. Known for clear communication, steady follow-through,
and customer-focused problem solving.
Core Skills
- Windows 10/11 troubleshooting
- User account and password support
- Software installation and updates
- Printer and peripheral troubleshooting
- Networking basics: TCP/IP, DNS, DHCP, Wi-Fi
- Ticket-style notes and issue documentation
- Customer service and issue de-escalation
- Basic security practices: MFA, least privilege, patching
Technical Projects & Labs
Home Network Lab
- Built and maintained a home network with managed hardware, Wi-Fi access points, and client devices.
- Troubleshot DNS and DHCP issues, connectivity drops, and device conflicts.
- Maintained basic device inventory and troubleshooting notes.
Help Desk Troubleshooting Practice
- Practiced common support scenarios in Windows 10/11: updates, account issues, remote desktop, and printer setup.
- Used Event Viewer and system tools to isolate and resolve recurring errors.
- Documented symptoms, steps taken, and outcomes in ticket-style format.
NAS & Backup Workflow
- Set up a personal NAS and external backup routine with organized folder structure.
- Applied basic access controls and retention habits to improve data reliability.
Raspberry Pi and Docker Labs
- Ran lightweight self-hosted services to practice Linux CLI, logs, and service recovery.
- Improved troubleshooting habits through repeatable test-and-fix workflows.
Experience
Front-End Freelance Developer
August 2023 to Present
- Built and maintained small websites while resolving layout, compatibility, and usability issues.
- Communicated with users to clarify problems, set expectations, and deliver practical fixes.
- Strengthened documentation, troubleshooting, and iterative support habits.
Cook and Cashier, Samson's Concessions
September 2020 to April 2023
- Delivered customer-facing service in a fast-paced environment with accuracy and professionalism.
- Handled high-volume requests while maintaining composure and clear communication.
- Built reliability, teamwork, and accountability under pressure.
Education
Eastern Florida State College
Cybersecurity, In Progress
Canisius College
BS Digital Media Arts, 2016
Certifications